Frequently Asked Questions
At Poffie Girls, we understand that you may have questions during the wedding planning process about appointments, ordering dresses, alterations and more. Below is a list of frequently asked questions. If the information you are looking for isn’t covered here please email email@example.com or give us a call at (704) 866-0198 with any questions you may have.
Q. Do I need an appointment to try on wedding gowns?
A. Yes. We ask that you visit us by appointment so that our talented stylists may provide you with an intimate, personalized experience while helping you find the perfect wedding dress for your special day.
Q. When do I arrive?
A. Please arrive on time for your appointment. In most cases, we have appointments immediately prior and immediately following your appointment.
Q. What about undergarments?
A. Your consultant will be popping in and out of the bridal suite to help you into each gown… so wear something you are comfortable in. Light colored undergarments, strapless bra, and spanx (if desired) are suggested.
Q. How long do bridal appointments last?
A. We typically allow an hour to an hour and a half for bridal appointments.
Q. How many people should I bring with me to my appointment?
A. Our bridal area seats 2-3 guests per bride, comfortably. Standing room and additional seating may be available. We also offer seating in several waiting areas.
Q. Can I bring food & drink?
A. We ask that you do not bring food/drink into the bridal salon. Our goal is to protect our gowns in the store.
Q. My wedding is coming up soon! Can I purchase a gown off the rack?
A. Typically it takes 6-9 months for special order bridal gowns to arrive in our store; however, anything in the store may be purchased off the rack to accommodate a close wedding date.
Q. How do I pay for my dress?
A. We require 50% down. We accept cash, Visa, American Express, Master Card, and Discover. Please note we do not accept checks.
Q. What is your return policy?
A. All sales are final and cannot be cancelled, returned, or exchanged and no refunds or store credits can be given on your purchase. This is the same policy that is used by most bridal salons.
Q. How do I check on the status of my order?
A. Please contact your consultant a week after placing your order for an approximate ship date or you may email firstname.lastname@example.org.
Q. What if my gown needs alterations?
A. Bridal and formal wear are not a custom fit and therefore alterations may be needed to ensure a perfect fit. Alteration fees are not included in the price of the gown and must be paid at the time of the first fitting. Alteration fees are not based on the cost of the dress, but rather on the amount of work that needs to be done. Poffie Girls is NOT responsible for alterations however; we do suggest a professional alterations service for your convenience. If you prefer, you may choose your own personal seamstress.
Q. What is a Trunk Show?
A. A trunk show is when a designer sends in an extended version of their collection. There is a discount or special offer that is provided during the event as an incentive to buy. Very often, the designer or a company representative is present at the trunk show, which allows you to fully experience the nuances and beauty of the collection.